FAQ

Frequently Asked Questions

We have compiled frequently asked questions below

Do the points on my membership card have an expiration date?webmaster2026-06-20T00:19:34+09:00

Do the points on my membership card have an expiration date?

Is there a hair dryer in the room?webmaster2026-06-20T00:18:02+09:00

Is there a hair dryer in the room?

Do you provide toothbrush sets?webmaster2026-06-20T00:15:27+09:00

Do you provide toothbrush sets?

I would like to change my membership registration information (email address and password).webmaster2026-06-20T00:15:27+09:00

I would like to change my membership registration information (email address and password).

How can I cancel my membership?webmaster2026-06-20T00:19:27+09:00

How can I cancel my membership?

How can I check my membership points balance?webmaster2026-06-20T00:15:05+09:00

How can I check my membership points balance?

Can I stay with my pet?webmaster2026-06-20T00:15:05+09:00

Can I stay with my pet?

Do I need to register as a member to use the services?webmaster2026-06-20T00:15:05+09:00

Do I need to register as a member to use the services?

Can you accommodate vegetarian or vegan diets?webmaster2026-06-20T00:15:05+09:00

Can you accommodate vegetarian or vegan diets?

Is there an ice machine?webmaster2026-06-20T00:14:45+09:00

Is there an ice machine?

How many pets are allowed to stay?webmaster2026-06-20T00:14:45+09:00

How many pets are allowed to stay?

Do you have meeting rooms or banquet halls?webmaster2026-06-20T00:14:45+09:00

Do you have meeting rooms or banquet halls?

Is there a curfew for the main entrance?webmaster2026-06-20T00:18:27+09:00

Is there a curfew for the main entrance?

Could you tell me about the membership benefits?webmaster2026-06-20T00:14:45+09:00

Could you tell me about the membership benefits?

Do you have private rooms in the Dining area?webmaster2026-06-20T00:14:25+09:00

Do you have private rooms in the Dining area?

Can I pay for my stay in advance?webmaster2026-06-20T00:18:18+09:00

Can I pay for my stay in advance?

Do you have rooms with beds?webmaster2026-06-20T00:18:04+09:00

Do you have rooms with beds?

Who is the manager or representative of the facility?webmaster2026-06-20T00:17:48+09:00

Who is the manager or representative of the facility?

Is there a TV?webmaster2026-06-20T00:14:25+09:00

Is there a TV?

Can I change from prepayment to pay-on-site (or vice versa)?webmaster2026-06-20T00:14:03+09:00

Can I change from prepayment to pay-on-site (or vice versa)?

Do you have a kettle?webmaster2026-06-20T00:14:03+09:00

Do you have a kettle?

Is there a refrigerator?webmaster2026-06-20T00:14:03+09:00

Is there a refrigerator?

What are the rates for the meeting and banquet rooms?webmaster2026-06-20T00:17:24+09:00

What are the rates for the meeting and banquet rooms?

Is membership registration free or paid?webmaster2026-06-20T00:14:02+09:00

Is membership registration free or paid?

Do you have rooms available for four people?webmaster2026-06-20T00:16:32+09:00

Do you have rooms available for four people?

Tell me about the facility vouchers.webmaster2026-06-20T00:13:42+09:00

Tell me about the facility vouchers.

Are towels available?webmaster2026-06-20T00:13:42+09:00

Are towels available?

I want to create an account.webmaster2026-06-20T00:13:42+09:00

I want to create an account.

How much is the bathing tax?webmaster2026-06-20T00:13:42+09:00

How much is the bathing tax?

Is there free Wi-Fi?webmaster2026-06-20T00:13:22+09:00

Is there free Wi-Fi?

Can I add breakfast on the day of my stay?webmaster2026-06-20T00:13:22+09:00

Can I add breakfast on the day of my stay?

Are there restaurants on-site?webmaster2026-06-20T00:13:22+09:00

Are there restaurants on-site?

Do you have large rooms for 5 or more people?webmaster2026-06-20T00:13:22+09:00

Do you have large rooms for 5 or more people?

Is there air conditioning?webmaster2026-06-20T00:13:22+09:00

Is there air conditioning?

Can you store my luggage before check-in or after check-out?webmaster2026-06-20T00:12:57+09:00

Can you store my luggage before check-in or after check-out?

How do I get to the hotel from the station?webmaster2026-06-20T00:12:57+09:00

How do I get to the hotel from the station?

Do you have laundry service or coin laundry?webmaster2026-06-20T00:12:57+09:00

Do you have laundry service or coin laundry?

Do you offer bicycle rentals?webmaster2026-06-20T00:14:07+09:00

Do you offer bicycle rentals?

Where is the smoking area?webmaster2026-06-20T00:14:47+09:00

Where is the smoking area?

What are the check-in and check-out times?webmaster2026-06-20T00:12:38+09:00

What are the check-in and check-out times?

What is your cancellation policy?webmaster2026-06-20T00:12:38+09:00

What is your cancellation policy?

Are the hot springs and public baths available for day use?webmaster2026-06-20T00:12:38+09:00

Are the hot springs and public baths available for day use?

Could you tell me about your closing days and current operating status?webmaster2026-06-20T00:13:33+09:00

Could you tell me about your closing days and current operating status?

What room types are available?webmaster2026-06-20T00:12:38+09:00

What room types are available?

Could you tell me about the guest room amenities and facilities?webmaster2026-06-20T00:12:16+09:00

Could you tell me about the guest room amenities and facilities?

Please tell me about breakfast.webmaster2026-06-20T00:12:16+09:00

Please tell me about breakfast.

When can I make a reservation?webmaster2026-06-20T00:12:16+09:00

When can I make a reservation?

Do you offer a shuttle service?webmaster2026-06-20T00:12:16+09:00

Do you offer a shuttle service?

Please tell me more about dinner.webmaster2026-06-20T00:12:16+09:00