FAQ
Frequently Asked Questions
We have compiled frequently asked questions below
- All
- 01. Basic Information
- 02. Guest Rooms
- 03. Dining
- 04. Booking Stay Conditions
- 05. Check-in / Check-out
- 06. In-House Services
- 07. Facilities
- 08. Rates Payment
- 09. Access Transportation
- 10. Membership Program
Hair dryers are provided in all guest rooms.
Toothbrushes are provided in the guest rooms.
There is no expiration date. Please check here for more details.
https://by-onko-chishin.com/destination-club#会員ランク
Please update your details via “Edit Member Information” in your My Page account.
https://membership.by-onko-chishin.com/auth/login/
Please proceed via the “Cancel Membership” section in your My Page.
https://membership.by-onko-chishin.com/auth/login/
Please check here.
https://membership.by-onko-chishin.com/auth/login/
Membership registration is required to access benefits and other features.
https://membership.by-onko-chishin.com/auth/signup/
We serve buffet-style meals. Please select items that meet your dietary requirements.
We kindly ask that you refrain from staying with pets.
Please ask the front desk staff if you need ice.
We kindly ask that you refrain from staying with pets.
We have meeting rooms and banquet halls available. However, availability often depends on the day’s schedule. Please contact us directly for availability and rates.
The entrance is open 24 hours a day.
Please check our website for details regarding the membership program.
https://by-onko-chishin.com/destination-club
All Western-style rooms are equipped with two beds.
There are no private rooms in the Dining area.
The General Manager is Daiki Nishimura.
Availability for meeting and banquet rooms is often limited depending on the day’s schedule. Please contact us directly for availability and pricing.
An electric kettle is provided in the guest rooms.
Yes, you can change your payment method.
For guests paying on site, we will send a confirmation email one week in advance to check whether you would like to change the payment method.
A refrigerator is provided in the guest rooms.
Registration is free of charge. For more details, please click here.
https://by-onko-chishin.com/destination-club#会員登録
It is a ¥1,000 discount coupon that can be used at the gift shop.
Create an account here
https://membership.by-onko-chishin.com/auth/signup/
Towels are provided in your room.
Please bring them from your room when using the public bath.
Our Japanese-Western rooms can accommodate up to four guests.
We do not have rooms that accommodate 5 or more guests. The maximum capacity is 4 adults.
We accept breakfast additions on the day of your stay.
Please contact the front desk.
We only offer buffet-style Dining. A la carte is not available.
Air conditioning is available in the guest rooms.
It’s about a 10-minute walk, but we also offer shuttle service timed to the ferry arrivals and departures.
Washing machines and dryers are available in front of the large public bath on the first floor.
We do not offer bicycle rental services.
The smoking area is to the right after you exit the 1st-floor mountain-side entrance.
We can store your luggage at the front desk before check-in and after check-out.
Check-in is at 3:00 PM and check-out is at 10:00 AM.
Cancellation fees are calculated as a percentage of the total booking amount (including meals for meal-inclusive plans) agreed upon at the time of booking. A 20% fee applies starting 7 days before arrival, 50% on the day before, and 100% on the day of arrival.
Day-use bathing is not available.
We are open this year for stays from April 1st to October 31st. We will be closed from November 1st until the start of next season.
We offer seven types: Top Floor Ocean View Western Room, Ocean View Western Room, Ocean View Japanese Room, Non-View Western Room, Non-View Japanese Room, Non-View Japanese-Western Room, and Budget Japanese Room.
Breakfast is served buffet-style with Japanese and Western dishes. (Depending on occupancy, it may be a set menu.)
Reservations for the next fiscal year will open in November.
The guest room amenities are as follows.
TV, refrigerator, air conditioning, electric kettle, hair dryer, toothbrush, and comb
Dinner is served buffet-style with Japanese and Western cuisine.
It’s about a 10-minute walk, but we also offer shuttle service timed to the ferry arrivals and departures.
