FAQ

Frequently Asked Questions

We have compiled frequently asked questions below

01. General Information

QIs there a curfew for the hotel entrance?
A

Our entrance remains open 24 hours a day.

QCould you please inform me about your closing days and current operating status?
A

For the current season, we are open for stays from May 1 to October 31.
Regarding the next season, please refer to the following information:
- Reservation start date: Scheduled for November 1
- Next season opening date: Scheduled for May 20, 2027

02. Guest Rooms

QIs there a hair dryer in the guest room?
A

Hair dryers are available in all guest rooms.

QAre toothbrush sets provided in the room?
A

Toothbrushes are provided in all guest rooms.

QDo you have rooms equipped with beds?
A

All of our Western-style guest rooms are furnished with two beds.

QIs there a television in the guest room?
A

Yes, a television is provided in each guest room.

QIs an electric kettle available in the room?
A

An electric kettle is provided in each guest room for your convenience.

QIs there a refrigerator in the guest room?
A

Yes, a refrigerator is installed in each guest room.

QDo you have rooms that can accommodate four guests?
A

Our Standard Japanese-style Room and Standard Japanese-Western Room can accommodate up to four guests.

QAre towels provided?
A

Towels are provided in your guest room.
When visiting the public bath, please bring the towels from your room.

QIs complimentary Wi-Fi available?
A

Yes, complimentary Wi-Fi is available for your use.

QWhat room types do you offer?
A

We offer eight room types: Ocean View Premium Twin, Ocean View Twin, Ocean View Japanese-style Room, Standard Twin, Standard Japanese-style Room, Standard Japanese-Western Room, Non-View Japanese-style Room, and Non-View Japanese Bed Room.

QWhat room amenities and equipment are provided?
A

In-room amenities and equipment include the following:

Television, refrigerator, air conditioner, electric kettle, hair dryer, toothbrush set, and hair comb.

03. Dining

QDo you accommodate vegetarian and vegan dietary preferences?
A

Our meals are served buffet-style. We kindly request that guests select suitable items according to their dietary needs.

QAre there private dining rooms available in the dining area?
A

Please note that private dining rooms are not available in our dining area.

QIs there a restaurant on the premises?
A

We serve meals exclusively in a buffet style. Kindly note that a la carte dining options are not available.

QCould you please share details about breakfast?
A

Breakfast is served in a buffet style featuring both Japanese and Western dishes. (Please note that a set menu may be served depending on occupancy.)

QCould you please provide more details about dinner?
A

Dinner is served buffet-style, allowing you to enjoy local Hokkaido cuisine. Please note that depending on ingredient availability, dinner may be served as a traditional Kaiseki course meal instead.

04. Reservations & Policies

QMay I stay with pets?
A

We kindly ask that guests refrain from bringing pets to stay at Rebun Hotel Saryo.

05. Check-in & Check-out

QMay I leave my luggage at the front desk before check-in or after check-out?
A

Yes, we are pleased to hold your luggage at the front desk both prior to check-in and after check-out.

QWhat are your check-in and check-out times?
A

Check-in is from 3:00 PM, and check-out is until 10:00 AM.

06. Services

QDo you offer bicycle rental services?
A

We do not offer bicycle rental services at the hotel. However, there is a bicycle rental shop, "CAT ROCK Rental Bike," located directly in front of the Kafuka Port Ferry Terminal. Please consider using their service if you wish to travel around the island by bicycle.

07. Facilities

QIs there an ice machine available in the hotel?
A

Should you require ice, please do not hesitate to request it from our front desk staff.

QDo you have meeting rooms or banquet facilities?
A

We have meeting rooms and banquet halls. However, please note that availability may be limited depending on the day's schedule. For details including usage fees, please feel free to contact the hotel directly.

08. Rates & Payment

QIs it possible to pay the accommodation charges in advance?
A

Yes, we gladly accept advance payment.

QCould you please inform me of the rates for using the meeting and banquet facilities?
A

Availability for meeting rooms and banquet halls often depends on the schedule for the day. Please contact the hotel directly regarding availability and usage fees.

09. Access & Transportation

QCould you please provide directions to the hotel from the station or ferry terminal?
A

It is approximately a 10-minute walk. We also offer shuttle services timed with ferry arrival and departure times.

QDo you offer a shuttle service?
A

While our hotel is approximately a 10-minute walk, we also offer a shuttle service aligned with the ferry arrival and departure times.

10. Membership Program

QHow can I change my member registration details (email address, password)?
A

Please update your details under "Edit Member Information" on your Member My Page.
https://membership.by-onko-chishin.com/auth/login/

QDo member card points have an expiration date?
A

Membership points do not expire. Please click here for more details.
https://by-onko-chishin.com/destination-club#会員ランク

QHow can I check my membership point balance?
A

Please check your point balance here.
https://membership.by-onko-chishin.com/auth/login/

QHow can I cancel my membership?
A

Please proceed via "Membership Cancellation" on your Member My Page.
https://membership.by-onko-chishin.com/auth/login/

QIs membership registration required to use the services?
A

Registration is required to enjoy member benefits and special privileges.
https://membership.by-onko-chishin.com/auth/signup/

QCould you please provide details about the membership benefits?
A

For detailed information regarding our membership program, please visit our official website:
https://by-onko-chishin.com/destination-club

QIs there a fee for registration or joining as a member?
A

Registration is completely free of charge. For further details, please refer to the link below:
https://by-onko-chishin.com/destination-club#会員登録

QHow can I register for membership?
A

You may register for membership here:
https://membership.by-onko-chishin.com/auth/signup/

View all questions (49)
01. General Information2
QIs there a curfew for the hotel entrance?
A

Our entrance remains open 24 hours a day.

QCould you please inform me about your closing days and current operating status?
A

For the current season, we are open for stays from May 1 to October 31.
Regarding the next season, please refer to the following information:
- Reservation start date: Scheduled for November 1
- Next season opening date: Scheduled for May 20, 2027

02. Guest Rooms13
QIs there a hair dryer in the guest room?
A

Hair dryers are available in all guest rooms.

QAre toothbrush sets provided in the room?
A

Toothbrushes are provided in all guest rooms.

QDo you have rooms equipped with beds?
A

All of our Western-style guest rooms are furnished with two beds.

QIs there a television in the guest room?
A

Yes, a television is provided in each guest room.

QIs an electric kettle available in the room?
A

An electric kettle is provided in each guest room for your convenience.

QIs there a refrigerator in the guest room?
A

Yes, a refrigerator is installed in each guest room.

QDo you have rooms that can accommodate four guests?
A

Our Standard Japanese-style Room and Standard Japanese-Western Room can accommodate up to four guests.

QAre towels provided?
A

Towels are provided in your guest room.
When visiting the public bath, please bring the towels from your room.

QIs complimentary Wi-Fi available?
A

Yes, complimentary Wi-Fi is available for your use.

QDo you have large rooms suitable for 5 or more guests?
A

We do not have guest rooms that can accommodate 5 or more guests. The maximum capacity is 4 adults per room.

QAre the guest rooms equipped with air conditioning?
A

Yes, air conditioning is installed in all guest rooms.

QWhat room types do you offer?
A

We offer eight room types: Ocean View Premium Twin, Ocean View Twin, Ocean View Japanese-style Room, Standard Twin, Standard Japanese-style Room, Standard Japanese-Western Room, Non-View Japanese-style Room, and Non-View Japanese Bed Room.

QWhat room amenities and equipment are provided?
A

In-room amenities and equipment include the following:

Television, refrigerator, air conditioner, electric kettle, hair dryer, toothbrush set, and hair comb.

03. Dining6
QDo you accommodate vegetarian and vegan dietary preferences?
A

Our meals are served buffet-style. We kindly request that guests select suitable items according to their dietary needs.

QAre there private dining rooms available in the dining area?
A

Please note that private dining rooms are not available in our dining area.

QCan I add breakfast on the day of my stay?
A

Yes, breakfast can be added on the day of your stay.
Please inform the front desk staff.

QIs there a restaurant on the premises?
A

We serve meals exclusively in a buffet style. Kindly note that a la carte dining options are not available.

QCould you please share details about breakfast?
A

Breakfast is served in a buffet style featuring both Japanese and Western dishes. (Please note that a set menu may be served depending on occupancy.)

QCould you please provide more details about dinner?
A

Dinner is served buffet-style, allowing you to enjoy local Hokkaido cuisine. Please note that depending on ingredient availability, dinner may be served as a traditional Kaiseki course meal instead.

04. Reservations & Policies4
QMay I stay with pets?
A

We kindly ask that guests refrain from bringing pets to stay at Rebun Hotel Saryo.

QHow many pets are allowed to stay in a room?
A

We kindly inform you that pets are not permitted to stay at our hotel.

QCould you please inform me of your cancellation policy?
A

Cancellation fees are calculated as a percentage of the agreed total accommodation charge (including meal charges for plans with meals) at the time of reservation. A fee of 20% applies starting 7 days prior to arrival, 50% for cancellations made the day before arrival, and 100% for cancellations on the day of arrival or no-shows.

QWhen do room reservations open for the upcoming season?
A

Reservations for the next season will be accepted starting in November.

05. Check-in & Check-out2
QMay I leave my luggage at the front desk before check-in or after check-out?
A

Yes, we are pleased to hold your luggage at the front desk both prior to check-in and after check-out.

QWhat are your check-in and check-out times?
A

Check-in is from 3:00 PM, and check-out is until 10:00 AM.

06. Services1
QDo you offer bicycle rental services?
A

We do not offer bicycle rental services at the hotel. However, there is a bicycle rental shop, "CAT ROCK Rental Bike," located directly in front of the Kafuka Port Ferry Terminal. Please consider using their service if you wish to travel around the island by bicycle.

07. Facilities6
QIs there an ice machine available in the hotel?
A

Should you require ice, please do not hesitate to request it from our front desk staff.

QDo you have meeting rooms or banquet facilities?
A

We have meeting rooms and banquet halls. However, please note that availability may be limited depending on the day's schedule. For details including usage fees, please feel free to contact the hotel directly.

QWho is the General Manager or representative of the property?
A

Our General Manager is Daiki Nishimura.

QWhere is the designated smoking area located?
A

The smoking area is located on the 1st floor, to the right after exiting the mountain-side entrance.

QDo you have laundry services or a laundromat on site?
A

Washing machines and dryers are available on the 1st floor, located in front of the public bath.

QCan non-overnight guests use the hot spring and public bath?
A

We kindly inform you that day-use bathing is not available. Our hot spring and public bath facilities are reserved exclusively for staying guests.

08. Rates & Payment5
QIs it possible to pay the accommodation charges in advance?
A

Yes, we gladly accept advance payment.

QCould you please inform me of the rates for using the meeting and banquet facilities?
A

Availability for meeting rooms and banquet halls often depends on the schedule for the day. Please contact the hotel directly regarding availability and usage fees.

QIs it possible to change between advance online payment and pay-at-hotel?
A

Yes, you may change your payment method.
For guests paying at the hotel, a confirmation email regarding payment method changes will be sent one week prior to arrival.

QCould you please provide details regarding the in-house voucher?
A

It is a voucher worth JPY 1,000 off, valid for use at our shop.

QHow much is the hot spring tax?
A

The hot spring tax is JPY 150 per adult per night.

09. Access & Transportation2
QCould you please provide directions to the hotel from the station or ferry terminal?
A

It is approximately a 10-minute walk. We also offer shuttle services timed with ferry arrival and departure times.

QDo you offer a shuttle service?
A

While our hotel is approximately a 10-minute walk, we also offer a shuttle service aligned with the ferry arrival and departure times.

10. Membership Program8
QHow can I change my member registration details (email address, password)?
A

Please update your details under "Edit Member Information" on your Member My Page.
https://membership.by-onko-chishin.com/auth/login/

QDo member card points have an expiration date?
A

Membership points do not expire. Please click here for more details.
https://by-onko-chishin.com/destination-club#会員ランク

QHow can I check my membership point balance?
A

Please check your point balance here.
https://membership.by-onko-chishin.com/auth/login/

QHow can I cancel my membership?
A

Please proceed via "Membership Cancellation" on your Member My Page.
https://membership.by-onko-chishin.com/auth/login/

QIs membership registration required to use the services?
A

Registration is required to enjoy member benefits and special privileges.
https://membership.by-onko-chishin.com/auth/signup/

QCould you please provide details about the membership benefits?
A

For detailed information regarding our membership program, please visit our official website:
https://by-onko-chishin.com/destination-club

QIs there a fee for registration or joining as a member?
A

Registration is completely free of charge. For further details, please refer to the link below:
https://by-onko-chishin.com/destination-club#会員登録

QHow can I register for membership?
A

You may register for membership here:
https://membership.by-onko-chishin.com/auth/signup/

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"タオルはありますか？", "acceptedAnswer": { "@type": "Answer", "text": "お部屋にタオルをご準備しております。\n大浴場ご利用の際はお部屋よりお持ちください。" } }, { "@type": "Question", "name": "会員登録をしたいです。", "acceptedAnswer": { "@type": "Answer", "text": "会員登録はこちらから\nhttps://membership.by-onko-chishin.com/auth/signup/" } }, { "@type": "Question", "name": "入湯税はいくらですか？", "acceptedAnswer": { "@type": "Answer", "text": "入湯税は大人1人150円でございます。" } }, { "@type": "Question", "name": "無料Wi-Fiはありますか？", "acceptedAnswer": { "@type": "Answer", "text": "無料Wi-Fiをご利用いただけます。" } }, { "@type": "Question", "name": "大部屋（5人以上）はありますか？", "acceptedAnswer": { "@type": "Answer", "text": "5名様以上お泊りいただけるお部屋はございません。最大定員大人4名様でございます。" } }, { "@type": "Question", "name": "朝食の当日追加はできますか？", "acceptedAnswer": { "@type": "Answer", "text": "当日でも朝食の追加を承っております。\nフロントにお声がけください。" } }, { "@type": "Question", "name": "施設内にレストランはありますか？", "acceptedAnswer": { "@type": "Answer", "text": "当館ではブッフェ形式のお食事のみご提供しております。アラカルトはございません。" } }, { "@type": "Question", "name": "エアコンはありますか？", "acceptedAnswer": { "@type": "Answer", "text": "客室にエアコンがございます。" } }, { "@type": "Question", "name": "喫煙所はどこにありますか？", "acceptedAnswer": { "@type": "Answer", "text": "喫煙所は1階山側の玄関を出て右手にございます。" } }, { "@type": "Question", "name": "チェックイン前やチェックアウト後に荷物の預かりはできますか？", "acceptedAnswer": { "@type": "Answer", "text": "チェックイン前やチェックアウト後も、フロントにてお荷物をお預かりしております。" } }, { "@type": "Question", "name": "駅から施設までのアクセスを教えてください。", "acceptedAnswer": { "@type": "Answer", "text": "徒歩10分ほどでございますが船の発着時間に合わせて送迎も承っております。" } }, { "@type": "Question", "name": "ランドリーサービス・コインランドリーはありますか？", "acceptedAnswer": { "@type": "Answer", "text": "一階大浴場前に洗濯機と乾燥機がございます。" } }, { "@type": "Question", "name": "自転車のレンタルはありますか？", "acceptedAnswer": { "@type": "Answer", "text": "当館での自転車の貸し出しサービスはございません。なお、香深港フェリーターミナル目の前にレンタサイクル店「CAT ROCK レンタルバイク」がございます。島内の移動に自転車をご検討の際はご利用くださいませ。" } }, { "@type": "Question", "name": "チェックインとチェックアウトの時間を教えてください。", "acceptedAnswer": { "@type": "Answer", "text": "チェックインは午後3時、チェックアウトは午前10時でございます。" } }, { "@type": "Question", "name": "キャンセルポリシーを教えてください。", "acceptedAnswer": { "@type": "Answer", "text": "取消料金は申込時に合意いただきました宿泊料金（食事つきプランは食事代も含む）に対する取消料の比率で計算でございます。1週間前より20％発生いたします。前日で50％、当日で100％でございます。" } }, { "@type": "Question", "name": "温泉・大浴場は日帰り入浴できますか？", "acceptedAnswer": { "@type": "Answer", "text": "日帰り入浴はご利用いただけません。" } }, { "@type": "Question", "name": "休館日や現在の営業状況について教えてください。", "acceptedAnswer": { "@type": "Answer", "text": "本年度は5月1日から10月31日のご宿泊分まで、営業しております。\n来年度に関しては以下をご確認ください。\n・予約開始時期：11月1日予定\n・来期オープン日：2027年5月20日予定" } }, { "@type": "Question", "name": "どんなルームタイプがありますか？", "acceptedAnswer": { "@type": "Answer", "text": "オーシャンビュープレミアムツイン、オーシャンビューツイン、オーシャンビュー和室、スタンダードツイン、スタンダード和室、スタンダード和洋室、眺望なし和室、眺望なし和ベッドの8つの部屋タイプがございます。" } }, { "@type": "Question", "name": "朝食について教えてください。", "acceptedAnswer": { "@type": "Answer", "text": "朝食は和洋のブッフェ形式でございます。（稼働状況によりセットメニューになることもございます。）" } }, { "@type": "Question", "name": "宿泊予約はいつからできますか？", "acceptedAnswer": { "@type": "Answer", "text": "来年度のご予約は11月以降に受付を開始いたします。" } }, { "@type": "Question", "name": "部屋のアメニティ・設備を教えてください。", "acceptedAnswer": { "@type": "Answer", "text": "客室アメニティは以下の通りでございます。\n\nテレビ、冷蔵庫、エアコン、電気ポッド、ドライヤー、歯ブラシ、くし" } }, { "@type": "Question", "name": "夕食について具体的に教えてください。", "acceptedAnswer": { "@type": "Answer", "text": "北海道の郷土料理などを堪能できるブッフェ形式のご夕食でございます。なお、仕入れ状況により会席料理でのご提供となる場合がございます。" } }, { "@type": "Question", "name": "送迎サービスはありますか？", "acceptedAnswer": { "@type": "Answer", "text": "徒歩10分ほどでございますが船の発着時間に合わせて送迎も承っております。" } } ] }