Frequently Asked Questions2025-07-23T22:25:28+09:00

FAQ

Frequently Asked Questions

We have compiled frequently asked questions below

Can I Send My Luggage before Check-In?2025-03-25T23:52:50+09:00

It is possible to send your luggage to our hotel before your stay.
Please contact our hotel in advance to arrange this.

Can I Use Electronic Money or Credit Cards?2025-03-25T23:52:35+09:00

In addition to cash, we accept various cashless payment methods including credit cards, smartphone payments, and electronic money.

Are Barrier-Free Services Available?2025-03-25T23:52:18+09:00

We apologize, but our facility does not offer barrier-free services.

Is it Possible to Use the Hot Springs for a Day Trip?2025-03-25T23:52:03+09:00

Unfortunately, day use is not available.

Is there a Washing Machine Available?2025-03-25T23:50:33+09:00

Washing machines are available on the first floor of the building.

Are there TVs in the Guest Rooms?2025-03-25T23:50:09+09:00

Yes, there are.

Is there a Large Public Bath? If so, is it a Hot Spring?2025-03-25T23:49:55+09:00

The hotel has a large public bath, which is a natural hot spring from Rebun.
For more details, please check our hot spring page.

Are there any Dining Options around the Hotel?2025-03-25T23:49:15+09:00

There are izakayas and restaurants in the vicinity of our hotel.
For more details, please check our tourism guide page.

Is there a Convenience Store near the Hotel?2025-03-25T23:48:58+09:00

There is a “Seicomart” about a 20-minute walk from our hotel.

Is there Parking Available?2025-03-25T23:48:16+09:00

There are 6 parking spaces in front of the hotel.
As spaces are limited, please contact the hotel if you wish to use the parking lot.

Is there a Shuttle Service Available?2025-03-25T23:47:52+09:00

We provide shuttle service between our hotel and Kafuka Ferry Terminal.
If you wish to use the shuttle service, please make a reservation in advance. We can also accommodate same-day requests.

Is Wi-Fi Available?2025-03-25T23:47:34+09:00

Free Wi-Fi for guests is available throughout the entire facility.

Which Rooms Have the Best View?2025-03-25T23:46:59+09:00

The [Top Floor Ocean Side] Western-style room (renovated in 2024) with Mt. Rishiri view, [Ocean Side] Western-style room with Mt. Rishiri view, and [Ocean Side] Japanese-style room with Mt. Rishiri view are guest rooms facing the ocean side. On clear days, you can see Mt. Rishiri from these rooms.

Can I Smoke in the Room?2025-03-25T23:46:40+09:00

The entire facility is non-smoking.

Is it Possible to Have Lunch at the Hotel?2025-03-25T23:46:22+09:00

Lunch is available at the hotel.
For more details, please check our Dining page.

Do You Have High Chairs for Children in the Restaurant?2025-03-25T23:45:44+09:00

Yes, we do. If you need one, please ask our hotel staff.

Is it Possible to Have Meals in the Room Instead of at the Restaurant?2025-03-25T23:45:19+09:00

We regret that we cannot accommodate in-room dining.

Please Tell Me about the Meals2025-03-25T23:45:06+09:00

Both dinner and breakfast are served in buffet style.
For more details, please check our Dining page.

Please Tell Me the Meal Times2025-03-25T23:44:50+09:00

Dinner is served from 5:45 PM to 9:00 PM (last order at 8:30 PM).
Breakfast is served from 7:00 AM to 10:00 AM (last order at 9:20 AM).

Where are the Dining Venues?2025-03-25T23:44:34+09:00

Both dinner and breakfast are served at the restaurant “Kitakoro” on the second floor of the hotel.

Is it Possible to Arrange Something Special for a Birthday (Anniversary)?2025-03-25T23:43:00+09:00

We do not accept same-day requests for cakes or similar items. Please consult with us in advance.

Can You Tell Me about the Accommodation Rates for Children?2025-03-25T23:42:44+09:00

Elementary school students are 70%, preschool children 50%, and infants sharing a bed pay a facility usage fee of 550 yen.

How Far in Advance Can I Make a Reservation?2025-03-25T23:42:27+09:00

Reservations for April to November of the following year are typically available starting in October.